We ask politely that you arrive on time for your appointments to ensure smooth running of the day. Lateness may result in having to shorten your appointment so we do not run late for the next client. If you are running late please let us know and we will try to accommodate you. If it is your first time visiting us or you are having a new treatment we ask that you arrive 15 minutes prior to the start time of your appointment to complete the appropriate paperwork. This is necessary for insurance purposes and treatments cannot be carried out without this information. It is your responsibility to inform us of any allergies/medical conditions on this form. If you do have any medical conditions you think we need to know about, please ask us on the phone when booking.
Terms and Conditions
A non refundable deposit may need to be taken for some appointments, you will be advised of this when booking your appointment. If you need to change or cancel your booking for any reason you will need to give us at least 24 hours’ notice for all appointments and 48hours notice for Permanent make-up appointments and cosmetic injectables. Full cost of any treatment will be charged to all clients who fail to turn up for an appointment or give the clinic 24 hours’ notice to change or cancel. Repeat no shows and cancellations may be asked to pay the whole fee for future appointments up front, which will then be non refundable if you fail to turn up for that appointment.
Certain treatments we offer require a patch test. Unfortunately, under no circumstances are we able to carry out these treatments without having had a patch test. You will be informed when booking your appointment if we require you to have a patch test.
All courses must be paid in full at the time of booking in your treatment plan. Courses must be completed within 12 months and are non refundable and non transferable. Missed sessions and late cancellations may result in treatments being deducted from your course.
You can purchase gift vouchers from the clinic or over the phone. Gift vouchers are valid for 12 months from the purchase date. Vouchers may only be used for treatments and cannot be used to purchase products. Vouchers cannot be redeemed for cash. Please ensure you bring your voucher along to your appointment. We cannot be responsible for lost vouchers.
You are able to book your appointments through our website or app. Please make sure you read the terms and conditions of our online booking system. No shows will be charged the full price of the appointment to your card.
Parking outside the clinic is free and easy. There is a 1 hour prohibited parking time between 2pm and 3pm directly outside the clinic, however free parking is permitted on the main road during this time. On residential streets restrictions apply.